🔒 Privacy Policy

Effective date: 2025-01-01 • Last updated: 2025-01-01

Epsylon Systems LLC ("we," "us," "our") operates LeadsPredict, an AI-powered lead intelligence platform. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our Service.

1. Introduction & Scope

By using LeadsPredict, you agree to the collection and use of information in accordance with this policy. This Privacy Policy applies to all users worldwide, with specific provisions for residents of the European Union (GDPR), California (CCPA), and other jurisdictions with comprehensive privacy laws.

2. Information We Collect

2.1 Information You Provide Directly

• Account Information: Name, email address, company name, job title, phone number
• Billing Information: Credit card details, billing address (processed securely by Stripe)
• Customer Lead Data: Lead information you upload including names, emails, phone numbers, company details, interaction records, engagement metrics
• Communications: Messages sent via email, chat support, or contact forms
• Profile Data: Preferences, settings, and customizations

2.2 Automatically Collected Information

• Usage Data: Pages visited, features used, time spent, clicks, search queries
• Device Information: IP address, browser type/version, operating system, device identifiers, screen resolution
• Cookies & Similar Technologies: Session cookies, analytics cookies, preference cookies (see Section 7)
• API Usage: API calls, request/response data, error logs (for Enterprise customers)
• Performance Metrics: Load times, error rates, system performance

2.3 Information from Third Parties

• CRM Integrations: Data synchronized from Salesforce, HubSpot, Pipedrive, Zoho
• VoxAgent: Call recordings, transcripts, voice analysis data (with your consent)
• AvatarTrain: Training session data, engagement metrics
• Social Media: Publicly available information for lead enrichment (LinkedIn, Twitter)
• Data Enrichment Providers: Company information, employee counts, revenue data (Clearbit, ZoomInfo)

3. How We Use Your Information

3.1 Service Delivery (Legal Basis: Contract Performance)

• Analyze leads and generate AI-powered scores and predictions
• Provide sentiment and emotion analysis from sales interactions
• Generate reports, dashboards, and visualizations
• Sync data with your CRM and integrated tools
• Send notifications and alerts about hot leads or churn risks
• Provide customer support and technical assistance

3.2 Service Improvement (Legal Basis: Legitimate Interest)

• Train and improve AI models using anonymized, aggregated data only
• Analyze usage patterns to enhance features and user experience
• Fix bugs, optimize performance, and prevent errors
• Conduct research and development for new features
• Create industry benchmarks and anonymized case studies

3.3 Communication (Legal Basis: Contract + Consent)

• Send transactional emails (account updates, billing notifications, security alerts)
• Provide customer support via email, chat, or phone
• Send marketing communications (with opt-out available) - requires consent
• Notify you of product updates, new features, or service changes

3.4 Legal & Security (Legal Basis: Legal Obligation)

• Comply with legal obligations and regulations (GDPR, CCPA, tax laws)
• Detect and prevent fraud, abuse, and security threats
• Enforce our Terms of Service and protect intellectual property
• Respond to legal processes (subpoenas, court orders)

4. Data Sharing & Disclosure

We may share your information in the following limited circumstances:

4.1 Service Providers (Processors)

We work with trusted third-party vendors who help us provide the Service:

All processors have signed Data Processing Agreements (DPAs) and are contractually obligated to protect your data.

4.2 CRM Integrations (Your Control)

If you connect LeadsPredict to your CRM, we sync data bi-directionally as you configure. You control what data is shared and can disconnect at any time.

4.3 Legal Requirements

We may disclose information if required by law, court order, government request, or to protect our rights, property, or safety (or that of our users).

4.4 Business Transfers

If Epsylon is involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your data is subject to a different privacy policy.

5. Data Security

However, no method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. International Data Transfers

LeadsPredict operates globally. If you access the Service from outside the United States, your information may be transferred to and processed in the US or other countries.

We ensure adequate protection through:

• Standard Contractual Clauses (SCCs): EU Commission-approved clauses with all vendors
• Data Processing Agreements: Binding contracts with security and privacy obligations
• Privacy Shield Successor Mechanisms: Compliance with post-Privacy Shield frameworks
• Regular Compliance Audits: Annual reviews of international data transfers

7. Cookies & Tracking Technologies

Types of Cookies We Use:

You can control cookies through your browser settings. Disabling certain cookies may limit Service functionality.

8. Your Rights & Choices

To exercise your rights: Email privacy@epsylonsystems.com with "Data Rights Request" in subject. We will respond within 30 days (GDPR) or 45 days (CCPA).

9. Data Retention

We retain your information for as long as necessary:

• Active Accounts: Data retained while your account is active
• Deleted Accounts: Data deleted 30 days after account deletion (except as required by law)
• Backups: Data in backups may persist for up to 90 days
• Legal Obligations: Some data retained longer to comply with tax, accounting, or legal requirements (typically 7 years)
• Anonymized Data: Aggregated, anonymized data retained indefinitely for analytics

10. Children's Privacy

LeadsPredict is not intended for users under 18 years old (or 16 in the EU). We do not knowingly collect information from children. If you believe we have inadvertently collected data from a child, please contact us immediately at privacy@epsylonsystems.com.

11. Do Not Track (DNT)

Some browsers transmit "Do Not Track" signals. We currently do not respond to DNT signals because there is no industry consensus on how to interpret them. However, you can control cookies through browser settings.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via:

• Email notification to your registered email address
• In-app notification when you log in
• Notice on our website with 30 days advance notice

The "Last updated" date at the top indicates when it was last revised. Continued use after changes constitutes acceptance.

13. Contact Us - Data Protection Officer

14. EU Representative

For GDPR-related inquiries from EU residents, you may contact our EU representative at: eu-representative@epsylonsystems.com (specific contact details available upon request)

15. Supervisory Authority

If you are located in the EEA or UK, you have the right to lodge a complaint with your local data protection authority:

• EU: Find your DPA
• UK: Information Commissioner's Office (ICO) - ico.org.uk

© 2025 Epsylon Systems LLC. All rights reserved.
Registered in New Mexico with commercial operations based in Miami, Florida.
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